The retention team in 3Commas is working with all stages of leads and users CJ and preventing churn with help of analytics and triggered communication.

We are looking for a strong CRM manager to build the best communication strategy for Company users. Someone with sharp marketing skills, strong analytical judgment, and the ability to manage simultaneous projects within a rapidly growing environment.


Requirements:

  • Experience in Customer Relationship Manager (B2C) or similar role;
  • Experience working in E-commerce, finance, or online company will be considered an advantage;
  • Strong analytical, decision making and people management skills;
  • Being technology orientated and capable to work with multiple MarTech tools;
  • Good project management skills and proven ability to manage multiple complex priorities and projects;
  • Good English

In this role, you will be responsible for:

  • Developing customers at every stage of their lifecycle: welcome program, activation, development, churn prevention
  • Segmenting customer base and generating hypotheses together with Analyst
  • Launching from “zero” and continuous optimization omnichannel communication scenarios
  • Improving post-campaign analytics and dashboards
  • Working closely with the Product team to better understand product features and customer journeys
  • Collaborates with the Product team to develop CDP functionality, new channels integration, and data flows

    Day-to-day activities will include:

      • Building customer segments (based on defined criteria)
      • Setting up and testing campaigns in the platform
      • Working closely with the data analytics team on campaign measurement and contributing to campaign success by promoting best practices

      What we offer:

      • Optionally work from the office or remotely
      • Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
      • Flexible schedule
      • Paid annual leave, paid sick leave
      • Competitive salary offers based on your skills
      • In-house lessons for your crypto-trading skills